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News Release

Five9 Gets Innovation Award

The Five9 Virtual Contact Centre™ Honored for Outstanding Innovation

PLEASANTON, Calif. (January 6, 2005) — Five9, Inc., the leading provider of hosted contact center solutions, today announced that Technology Marketing Corporation (TMC-)'s Customer Inter@ction Solutions- magazine (www.cismag.com) has named the Five9 Virtual Contact Centre™ as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982™.

The Five9 Virtual Contact Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location.

"This award recognizes the innovation Five9 brings to the call center market," said Sanjay Mehta, SVP, Customer Care and Operations for Five9. "We are committed to providing our customers a comprehensive, hosted call center solution, and are honored to have our Virtual Contact Centre recognized as a Product of the Year."

"Each year Customer Inter@ction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Five9 has demonstrated to the editors of Customer Inter@ction Solutions that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions.

The Product of the Year Award winners for 2004 will be published in the January 2005 issue of Customer Inter@ction Solutions magazine.

About TMC®
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions, and Internet Telephony magazines, and the online publications, TMCnet.com®, Planet PDA� Magazine, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces The VoIP Developer Conference and The Global Call Centre Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.

About Five9, Inc.

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

Media Contact

Heather Fitzsimmons
MindShare PR
+1.650.323.3045
heather@mindsharepr.com