Government and company expect opening of hundreds of small- to medium-sized call centers in the provinces during the next 12 months to establish the Philippines as leading destination for companies looking to outsource call center initiatives
PLEASANTON, Calif. and PRESIDENTIAL PALACE, the Philippines (November 1, 2005) — Five9, Inc., the leader in on-demand call center solutions, met with President Gloria Macapagal-Arroyo and senior members of her administration on Saturday, October 29, to brief the President on plans to expand Five9's operations in the Philippines by creating hundreds of small-and medium-sized call centers that are expected to generate more than 90,000 jobs over the next 12 months. Small- to medium-sized hosted call centers are projected to become a $5 billion industry by 2008, and new call centers using Five9's Virtual Contact Centre will help make the Philippines the global leader in customer care, leveraging its already articulate and English-conversant employee-base with its strong advocacy of customer care. This announcement comes just three months after the company introduced its first Centre of Excellence (COE) in the region.
"We share the visions and plans of President Gloria Macapagal-Arroyo and plan to assist the Philippines in becoming the global capital of customer service outsourcing," said Brian Silverman, president and CEO of Five9. "Five9's goal is to support the Philippine government's job creation program by offering the technical infrastructure and training and support to set up hundreds of new small-and mid-sized call centers throughout the country."
[INSERT PHOTO silverman_arroyo.jpg HERE] Philippine President Gloria Macapagal-Arroyo welcomes Brian Silverman, president and chief executive officer of the California-based Five9, on Saturday, Oct. 29 at Malacanang, the Presidential Palace. Silverman informed President Arroyo of Five9's plan to set up small-and medium-sized call centers across the Philippines over the next 12 months. Also in photo is Junie Pama, Five9 managing director in the Philippines. (Boy Francisco-OPS-NIB Photo)
"Not only is Five9 bringing the world's leading hosted call center solution to the Philippines, but in conjunction with our government and current jobs generation program, we will combine education, practical experience and Micro Financing programs to help spawn a cottage industry of hundreds of new call centers throughout the country creating over 90,000 jobs for Filipinos in the next 12 months," said Rigoberto Tiglao, Secretary of the Presidential Management Staff (PMS). "We believe Five9 can help the Philippines capture its fair share of what is slated to be the fastest growing segment of the call center industry."
In addition to its market-leading on-demand call center solution, Five9 and ts partners have put in place Centres of Excellence providing new call centers and entrepreneurs an opportunity to start their businesses with limited upfront capital investment by renting office space and technology by the seat. Along with providing all of the elements needed to start a call center, the COE offers access to best practices for call centers and comprehensive training, allowing the new call centers to immediately deliver the highest quality of service.
To insure Filipinos are equipped to be the best workforce globally, Five9 also is partnering with the John F. Kennedy Centre and TGK Asia. In addition to offering valuable professional services, the John F. Kennedy Centre also is providing business process outsourcing training programs for new call centers. "We want to market the Philippines as the best outsourcing destination," said Jim Santiago, Chief Executive Officer of the John F. Kennedy Centre, Philippines. "We have an extremely educated workforce which makes us the best choice for U.S., UK, and Canadian companies looking to outsource their customer service and telemarketing operations. With Five9 we will be able help differentiate Filipino call centers with higher skills, specialized value and increased knowledge."
"Five9 is pioneering the establishment of small and medium-sized call centers that can start even with only one computer with Internet access," said Junie Pama, managing director for Five9 Philippines. "Our state-of-the-art technology opens up many opportunities for people to start their own businesses and take advantage of the increased interest in the Philippines as an offshoring destination, and paired with the innovative offerings from the Centre of Excellence and emerging micro financing programs, should be an engine of job growth for Filipinos."
Five9's regional headquarters and the Centre of Excellence is located in 1100 88 Corporate Centre, Valero cor Sedeno Sts. Salcedo Village, Makati City, Philippines. For more information, visit http://www.five9.com.
About The Five9 Virtual Call Centre™
The Five9 Virtual Call Centre™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.