VICTORIA, B.C. and PLEASANTON, Calif. - June 2, 2006 - Convergent Media Network (CMN) and Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced
VICTORIA, B.C. and PLEASANTON, Calif. - June 2, 2006 - Convergent Media Network (CMN) and Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that they have received the Technology Partnership of the Year award at the 2006 VIATeC Technology Awards in Victoria, B.C. The two companies received the award on May 17 for their work in integrating CMN's 1to1TM web pharmacy and MRM3TM marketing platforms with the Five9 Virtual Call Centre? Suite, a Voice over Internet Protocol (VoIP)-based solution.
CMN is the developer of the 1to1PharmacyTM and 1to1MDTM and MRM3TM web platforms. The integration of the Five9 Virtual Call Centre Suite enhances the process flow, customer service and data tracking features. It also creates a powerful marketing engine for a combined solution used by professionals, call centers, and businesses through the on-demand platforms. Current markets of the CMN and Five9 solutions include real estate, mortgage banking and other verticals, with both companies experiencing exceptional growth in the e-Health, interactive vertical pharmacy market.
"CMN's solutions are part of the growing momentum in vertical markets where demands for process and marketing are converging. This transition has pushed the envelope in the transition of the pharmacy market; CMN's technologies have led the global evolution for integrating health and pharmaceutical services for pharmacies, doctors and patients; which is interestingly similar to the evolution occurring in the global real estate development and mortgage markets," says Tim Vasko, Chief strategy Officer at CMN.
"Through integration with the Five9 VoIP system, the CMN platforms create on demand engines that power the independent businesses forming these vertical markets", Vasko said. "The need for increased 1to1 communication, and the solutions to establish, track and document the critical interactions between patients, doctors, pharmacies and customer service centres worldwide in e-health and other markets, are at the core of this integration between CMN and Five9 - after all, everyone in business needs to link the web with the telephone to run and grow a successful business."
"We are honoured to have CMN as a partner and excited about the opportunities this relationship brings," says Melissa Prusky, president of Five9 Canada."The needs of global call centers are rapidly evolving, and we are constantly pursuing new ways to better serve our customers to help them compete and thrive in the increasingly competitive marketplace. The Five9 Virtual Call Centre provides users with a critical piece of call center infrastructure for a fraction of the traditional cost, and we are pleased to work with leading solutions providers like CMN to expand and integrate our offerings to best serve vertical markets."
CMN provides solutions,the systems and the critical consulting services that assist clients in specific vertical market sectors. Five9 is the developer of the award-winning Five9 Virtual Call Centre, is headquartered in Pleasanton, California, and has international sales and support offices in Canada, India, the Philippines, the Caribbean and Latin America. VIATeC is a not-for-profit industry association that promotes the advanced-technology industry on Vancouver Island, and the annual VIATeC awards recognize the achievements of island technology entrepreneurs and businesses. The 2006 awards night was hosted on May 17 and attracted close to 500 technology executives, politicians, investors, and industry personnel.
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About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.