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Unified Communications Integration

Amplify the Power of Your Contact Centre

Leverage the Knowledge of Your Entire Organization

Leading enterprises have already started to modernize their technology towards a single network for data and voice. Often referred to as Unified Communication (UC), this convergence affords businesses to benefit from advanced functionality such as company-wide presence and real-time collaboration, regardless of device or location. UC plays an important role in modernizing contact centres by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow. 

Integrate with Microsoft Skype for Business

The Five9 Microsoft Skype for Business integration connects Five9 agents to Skype for Business users throughout the organization. Five9 agents can collaborate seamlessly with knowledge workers using common address directories, synchronized availability, call states, and telephony integration.


Empower your agents to leverage:

  • Global address book integration and access to contact groups
  • Company-wide presence, providing contact availability and channel preference
  • Click to Call and Click to Chat collaboration
  • Telephony integration for Five9 agents and Microsoft Skype for Business throughout the organization
  • Authentication via IWA, using Windows domain credentials

Learn More

Integrate with Microsoft Skype for Business

Leverage your UC strategy and extend the reach of your agents to drive better customer experience.