Take advantage of contact centre peaks and valleys by automatically adjusting your operations based on call traffic. The Five9 Blended Contact Centre with Active Blending automatically moves outbound agents on a per-call basis to inbound queues when traffic volume peaks, and enables inbound agents to switch to outbound calls during slow periods.
Today’s customers have high expectations. They want faster service, knowledgeable agents, and new ways to communicate. It’s tough to keep up. Nothing impresses customers more than proactive, relevant interactions. The Five9 Blended Contact Centre allows your customer service and inside sales organizations to respond proactively to customers. Give clients what they want and give employees what they need with our unique approach to blended interactions.
Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party contacts
Continuously dials at a call-to-agent ratio that determines how many calls to place as reps become available