4000 Executive Parkway, Suite 400 San Ramon, CA 94583
Change for the Better

Eliminate the words "takes too long" and "costs too much" from your contact centre operations.

video of anthony marlowe from TMone discussing using a virtual call centre from five9

Virtual Call Centre Platform

Unleash Your Virtual Call Centre

Unlike complex on-premise systems, the Five9 Virtual Contact Centre (VCC) Platform was created with the business user in mind. No more waiting for technical specialists to set up and make changes. No more lengthy technology implementation and migration projects. Now you can control your own destiny and focus on your strategic role as the portal to your customers.

  • No maintenance costs
  • No expensive, never-ending integration projects
  • No technology lifecycle syndrome
  • No time-consuming administration
  • No hardware investment

We take care of your contact centre infrastructure, so you can focus on contributing to the success of your company.


Our ACD solution can be configured by any business user, and it has all the sophisticated routing features enterprises need.

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With Five9 speech-enabled IVR, you can easily build and manage automated voice applications that customers will love to use.

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Our CTI screen pop capabilities allow you to arm agents with customer data at their desktop as soon as calls arrive.

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Predictive Dialer

Use our Predictive Dialer to triple the amount of time your agents are productively connecting with live prospects and generating revenue for your business.

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Power & Preview Dialers

Give your inside sales organizations, lead generation teams, telemarketing, and contact centre agents the robust power dialer technology they need to move sales forward quickly.

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Transform Your Virtual Contact Centre by
Migrating to the Five9 Cloud

The Five9 Virtual Contact Centre (VCC) Platform is the hub for your contact centre enabling technologies—automatic call distribution (ACD), computer telephony integration (CTI), interactive voice response (IVR), and Predictive, Progressive, Power, and Preview Dialers.

Centralize your contact centre infrastructure by migrating to the robust technology of the Five9 Cloud, and stop maintaining so many different systems.

Enterprise customers with complex, multi-site requirements and companies with single contact centre needs are making the strategic move to the Five9 Cloud. In one quick deployment, these organizations are tapping the transformative capabilities of the Five9 VCC Platform to power their inbound, outbound, and blended operations.

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Data Sheet: Inside the Five9 Cloud—A Technical Overview of the Five9 System

To manage millions of calls every day, Five9 relies on a combination of redundant data centres, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards.