Preview Dialler:
Empower Agents with Information

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What Is a Preview Dialler?

A Preview Dialler allows each contact record to be automatically delivered to agents based on your outbound campaign settings, such as list priority and ratios. This feature enables agents to review contact details prior to placing a call, ensuring they are fully prepared before engaging the customer. The system automatically dials based on your campaign settings and agents can optionally skip records that should not be dialled.

Preview dialling is ideal for contact centres that deal with complex sales. Before dialling, the Five9 Preview Dialler delivers essential information to agents so they can better prepare for their next call, maximising the chances of a positive business outcome. This functionality empowers your agents while leveraging automation, ensuring powerful customer connections.

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Inform Your Agents

The Preview Dialler allows agents to review contact history and relevant information before connecting, putting them in a better position to make the sale.

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Increase Efficiency

Using the Preview Dialler, contact centres waste less time dialing and spend more time talking to live prospects. This leads to more sales and greater revenue gains.

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Multiple Dialling Modes

Five9 offers a variety of dialling modes to suit your needs. The Dialler accounts for time zones and list penetration and can be customised to meet compliance and business needs.

Five9 is the heart of this organisation. We wouldn’t be where we are without it.
Brian Ernst
CEO, Senior Health Solutions

Datasheet: Outbound Contact Centre

Learn how you can leverage Five9’s advanced automated dialler technologies to boost your contact centre’s productivity.

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Outbound Contact Centre Features

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Predictive Dialler

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Power Dialler

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Campaign & List Management

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Data Import

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Quality Management

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Real-Time Recording

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Cloud APIs

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Web Callback

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Drag & Drop Script Design

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Progressive Dialler

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Preview Dialler

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DNC Compliance

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Call Recording

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Historical Reporting

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Contact History Database

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At-Home Agents

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CRM Integrations

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Dialler List Management

Make It Happen With Five9

Stop wasting time on manual dialling and managing leads. Five9 Outbound Contact Centre automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialling connects agents only to live prospects, maximising calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information