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Progressive Dialer

Efficiently Connect to Customers

Maximize Business Outcomes
Need more contacts per hour? The Five9 Progressive Dialer lets you enjoy the productivity benefits of automation. Only dial when agents are available, ensuring your contact rates increase and abandoned calls are limited.
Always be Connecting with Progressive Dialier
Progressive dialing is the perfect option for smaller contact centre teams looking for the productivity benefits of automated dialing. Leverage the Five9 Progressive Dialer to avoid dead ends like busy signals, answering machines, and disconnected numbers, while limiting dropped calls by dialing only when your agents become available.
How It Works
A progressive dialer is an automated telephone dialing system that connects agents to live calls. In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system paces dialing based on recent abandonment rates and only dials when an agent becomes available.
Multiple Dialing Modes
Sales environments are unique to every company, so Five9 offers a variety of dialing modes and options that enable you to find the right match for your needs. You can throttle dialing rates up or down by choosing between Predictive, Power, Progressive, or Preview Dialing modes. In addition, Five9 offers time zone rules along with vertical and list penetration dialing features, so you can customize dialing behavior to your compliance and business needs.

American Support


Since switching to Five9, we have experienced a 160% increase in contacts per hour.

Matt Zemon
President and CEO, American Support

Learn how American Support utilized advanced dialing capabilities from Five9 to improve agent efficiency and increase productivity.