Inbound Customer Service:
Make Your Business Stand Out

Customer Experience Matters

Customer service is more strategically important than ever before and customers are also more demanding than in the past. With Five9, you can close the gap between your customer service goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR and CTI screen pops to inform agents of customer history, Five9’s Inbound Cloud Contact Centre has all the tools you need to deliver exceptional inbound customer service to even the most demanding customers.

Five9 also provides advanced workforce management tools to help supervisors maintain high-quality service. With real-time and historical data insights at your fingertips, you can transform your contact centre into customer service centres of excellence. And because Five9 is in the cloud, your agents can log on from anywhere — all they need is an internet connection.

56%

of companies use customer service to differentiate themselves from their competition

60%

of consumers will always or often pay more for a better customer experience

86%

of consumers quit doing business with a company because of a bad customer experience

Create Loyal Customer Advocates

Give your customers a great experience that they’ll want to share. CTI screen pops help agents address relevant customer concerns and best-in-class social engagement keeps customers involved.

Impact the Bottom Line

Maximise up-sell and cross-sell opportunities using ACD call routing to direct customers to the best agent for the job along with CTI screen pops to inform agents about customer buying history.

Improve the Agent Experience

Five9’s easy-to-use Agent Desktop Plus interface means happier agents, which in turn means lower turnover costs. Supervisor features help agents provide high-quality responses.

With Five9, agents have access to the right functionality and the relevant information to rapidly handle customer issues.
Bernie Fraser
NetSuite
Inbound Customer Service Centers

Case Study: NetSuite

Learn how Five9 gave cloud-computing leader NetSuite the call quality and integration capabilities it needed to grow and succeed.

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.

Easy

Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.

Based on our extensive analysis, we found Five9 to be the best value.
Chittaranjan Desai
Siemens

Why Choose Five9

Industry Leadership

Monthly or annual pricing - no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognised by Gartner as a leader in Contact Centres.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call +44 203 318 7902 for More Information