CRM Integration

Leverage certified integrations to your CRM software for increased agent productivity and more effective customer service.

Call centers are continually striving to reduce the number of applications that their agents use while serving customers, while also providing easy access to information that is relevant for a given call. However, integrating call center applications with enterprise software such as a CRM package can be complex and costly.

Five9 understands that many call centers use enterprise CRM software, and recognizes the benefits of true plug-and-play integration between CRM and call center software: improved agent productivity and increased customer satisfaction. Five9 works with technology partners to deliver certified integrations to leading hosted CRM products such as Salesforce, NetSuite, and RightNow. And, if you need integration with a home-grown system or other solution, our professional services team can work with you to integrate it with the Five9 on-demand call center.

Salesforce CRM Integration

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