Web Integration APIs

Extend and integrate your call center solution to achieve better performance against business objectives.

Many call centers leverage internal IT resources to extend the functionality of existing software, build new home-grown applications, and integrate their business applications and infrastructure. Often, the IT department is challenged by proprietary Application Programming Interfaces (APIs) and other integration options that are not aligned with their technology preferences.

Five9 is responsive to the needs of IT and developers by supporting industry standards such as web services to enable integrations with the Five9 Virtual Call Center Suite™. We support web integration APIs that can be used to send important contact history data to an external web service or open contextual information for a call.

By ensuring that your call center solution can more easily integrate with your other applications and infrastructure, you will be able to leverage existing technology investments and improve the call center’s ability to meet business objectives for employee productivity, customer satisfaction, and revenue generation.

Sample Web Connector

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