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 The Five9 Cloud APIs are an integral part of the Five9 Cloud Computing Platform for Call Centers, enabling advanced software integrations between Five9 on-demand call center software and other enterprise software applications. The Five9 Cloud APIs consist of a CTI Web Services API that is designed for computer-telephony-integration on the desktop and a Configuration Web Services API that is designed to integrate the common call center administration functions such as adding agents, configuring skills, adding new leads to lists, managing campaigns, and more. The Five9 CRM Integrations below were built using the Five9 Cloud APIs, on top of the Five9 Cloud Computing Platform for Call Centers. Developers and System Integrators may sign up online for the join the Five9 Developer Program to gain access to a customer-grade development “sandbox” environment for the platform that supports full inbound and outbound call center capabilities, API documentation including code samples, and a dedicated developer support team.
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