Call Scripting

Ensure consistent call handling and an improved customer experience.

With agent attrition representing a persistent challenge in most call centers, many have implemented call scripting to help ensure a consistent and positive customer experience.

Five9 provides a flexible system for call scripting that allows Administrators to easily define a series of questions and agent-entered responses that will help the agents work through a predictable, branching conversation that meets your service and sales expectations. Additionally, all of the agent-entered information is associated with the call and is available via reports. Finally, for greater flexibility, the Five9 system allows you to utilize custom HTML-based agent scripts.

By using call scripting to ensure consistent call handling even among less-experienced agents, you will enjoy improved customer satisfaction, increased sales revenues, and lower agent training costs.

Call Scripting Worksheet

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