DNC (Do-Not-Call) Compliance

Comply with applicable calling regulations, including do-not-call (DNC) and call abandonment restrictions.

In the past few years, the U.S. federal government and various states have passed "Do Not Call" legislation. This legislation resulted in a national Do Not Call database, and requires telemarketers to maintain their own lists of consumers that have asked not to be called by those companies.

Five9 helps you comply with this legislation by letting you upload your company's supplemental Do Not Call list, which excludes these lists from your actual outbound call list. In addition, the Virtual Call Center automatically tracks inbound requests for Do Not Call and allows agents to mark callers' requests to be placed on the Do Not Call list in real-time. You have the option to override the Do Not Call list with customers that you have permission to call. Additionally, with Five9's Predictive Dialing system, you're able to comply with the U.S. Federal Trade Commission's Telemarketing Sales Rule that limits "abandoned" marketing calls.

By using Five9’s built-in DNC list management and other regulatory compliance features, you’ll find it much easier to honor applicable legislation without hindering agent efficiency.

Do-Not-Call Compliance

View Larger Size