Historical Reporting

Identify important trends in your call center’s performance with comprehensive historical reporting

Call centers are dynamic environments: inbound traffic is constantly fluctuating, outbound lists and campaigns change, and the agent workforce is continually evolving. In order to maintain predictability in a call center environment, managers must utilize historical information that provides insights into trends and rising challenges.

The Five9 call center on demand provides forty-five standard reports on Calls, Campaigns, Call Dispositions/Outcomes, Dialing Lists, and Users. Reports can be viewed within the Five9 application or exported into a spreadsheet application for more detailed analysis and archival. Five9 users can leverage the built-in reports to view detailed information about every call, summarized information about campaign performance and call outcomes, and key metrics of agent performance.

By frequently reviewing your historical performance to gain insights into past successes and looking at new challenges, you will use the relevant data to build a world-class call center and outperform your competitors.

Campaign Performance Report

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