Real-Time Reporting

Make your call center operate more effectively with real-time reporting and monitoring

Every call center relies on statistics to measure performance; however, in many cases the metrics are unreliable and outdated. Frequently, the information used to make daily operational decisions is pieced together from historical reports from multiple systems.

By leveraging the integrated and consistent real-time information available from the Five9 hosted call center, supervisors can monitor contact center statistics and KPIs, personalize their views and alerts, and view real-time information in an Excel dashboard. The Five9 Supervisor application includes a selection of common statistics for inbound and outbound call centers that each user can choose to include in their interface. When advanced charting capabilities are desired, users can create tailored Excel dashboards that refresh in real time.

Armed with the most current information about your call center, you will operate more effectively by optimizing performance according to the metrics that are important to you.

Real-Time Reporting

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