Voicemail

Improve customer service by allowing callers to leave voicemails when agents are unavailable.

When your customers require personalized service from your agents, it can pose a significant operational challenge. Frequently, call centers must find a balance between customer service and efficiency. One of the ways that you can provide more personalized service without incurring significant additional costs is by allowing callers to leave voicemail when agents are unavailable, and returning those calls during call center downtimes.

With Five9’s integrated voicemail functionality, callers can leave messages that can later be reviewed by agents and managed by administrators. When voicemails are urgent, email notifications can be set that optionally will attach the voicemail to the message. Administrators can also move voicemails between agents to assure a timely response.

List of Voicemails and Recordings for an Agent

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