Implementation and Training

Call Center Success

Five9 is dedicated to maximizing your productivity and profitability with our Virtual Call Center solutions. After all, we are only successful if you are successful. Therefore we've designed unique programs and professional services tailored to the dynamic needs of our customers. These training programs help you set up, configure and manage your Five9 Virtual Call Center.

Customer Success Program

The Five9 Customer Success Program is designed to identify your business goals and objectives and ensure our organization helps you meet those goals. During your initial 90 days as a Five9 customer, you will be assigned a Customer Success Manager who will serve as your main point of contact. Your Customer Success Manager takes pride and ownership in:

  • Understanding your business and ensuring our organization helps you achieve your business goals and objectives
  • Understanding your use case and identify specific training objectives to help maximize the results of your training and implementation
  • Identifying your measurements of success and critical success factors to ensure maximum productivity of your administrators, supervisors, and agents
  • Encouraging adoption of our Virtual Call Center solutions and identifying and resolving any issues that prevent adoption
  • Coaching you on current call center best practices

Network and PC Configuration Overview and Diagnostics

Five9 will help you evaluate your current network and PC configuration to assess its ability to support the Five9 applications based on the number of agents you plan to deploy. We also will recommend any changes or enhancements that would improve your operations and efficiency.

On-Demand Training for Administrators, Supervisors, and Agents

Our in-depth recorded tutorials make it easy for your agents, supervisors, and administrators to learn the ins and outs of the Five9 Virtual Call Center software. Because the training sessions are recorded and on-demand, they are accessible to each of your employees whenever their schedule allows.

Live Group Training for Administrators and Supervisors

Because knowledgeable administrators and supervisors are vital to your call center's success, we offer live instructor-led training sessions. The sessions focus on specific Virtual Call Center functionality that your administrators and supervisors need to efficiently and effectively administer and manage your call center.

How-To Guides and Documentation

Whether you're running outbound dialing campaigns or inbound sales or customer service calls, Five9's documentation library contains all of the information and best practices you need to maximize results from your campaigns. Our documentation covers every aspect of the Five9 Virtual Call Center solution, from planning and building an IVR to optimizing outbound campaigns and is accessible 24 hours a day online.

One-On-One Training With a Five9 Implementation Manager

A Five9 Implementation Manager is dedicated to working with you to configure the Five9 VCC to your individual requirements. The Implementation Manager will devote one-on-one time to cover every aspect of the Five9 solution in detail and will follow-up to ensure a smooth transition to production.

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