The Five9 Outbound Call Center

Use the Five9 Outbound Virtual Call Center to achieve more profitable and productive telemarketing campaigns

The Five9 Outbound Virtual Call Center is a complete service consisting of outbound campaign management functionality with predictive dialing. With Five9 you will use our phone dialer and robust outbound call center software to efficiently and effectively manage product campaigns, generate sales leads, process account collections, raise funds, administer research surveys, and conduct political and community initiatives. Our Predictive Dialer provides all the features you need to achieve the maximum number of successful calls by the minimum number of agents.

Our fully hosted, Software as a Service (SaaS) offers a predictive dialing capability that can double or triple the number of right party connections. A predictive dialing system automates outbound dialing to only connect agents to calls answered by real people.

Enjoy world-class outbound campaigns and predictive dialing with the Five9 Outbound Virtual Call Center that enables:

  • Full control over every campaign
  • Multiple simultaneous campaigns
  • Predictive Dialer
  • Call List Management
  • Regulatory Compliance

 

Benefits

  • Increased agent productivity by shortening average call times and ensuring that agents only handle live calls
  • Increased customer satisfaction by proactively contacting them with important product offers and information.
  • Improved sales results by dialing more numbers and contacting more live parties, resulting in more leads.
  • Lower infrastructure costs by eliminating recurring T1 fees, optimizing use of dialing resources, and reducing administration costs.
  • Increased business agility by scaling your operations up or down as needed, rather than settling on a system with a fixed number of licenses.

 

One Product, Many Solutions

Here are some of the many ways our customers around the world are using the Five9 Outbound Virtual Call Center:

Featured Solutions

Industry Sectors include:

 

Key Features of the Five9 Outbound Virtual Call Center

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How it Works

Start by opening an account with us. We can have your Five9 outbound call center up and running in as little as 48 hours. Provide agents and supervisors the necessary computers, headsets and internet access according to Five9 recommendations. Finally, ensure that users take the training we provide as part of your purchase.

After training, begin configuring your call center with our easy to use, web-based tools. You can set up as many outbound campaigns as you wish, using imported call lists and do-not-call lists as needed. To ensure a consistent experience when CRM contacts are connected to an agent, you can create agent interaction scripts for each campaign.

When running outbound campaigns, our predictive dialer works through your dialing lists and uses call-progress detection to understand whether the call was busy, received by an answering machine, or answered by a person, so that your agents can focus only on live contacts. When your agents are connected to live parties they can follow the scripts you've written and record the results in the Five9 contact history. Time-sensitive information associated with the call can also be sent via email.

Your supervisors can monitor real-time campaign status across campaigns, and oversee agent performance including key metrics such as sales or qualified leads. Campaigns can be started, stopped, or fine-tuned at any time. Additionally, managers can use our rich reporting and quality management facilities to evaluate the effectiveness of all aspects of the call center's operations.

By using Five9 to run your outbound campaigns, you can maximize the number of live parties reached in the minimum time, maximize agent productivity, and ensure correct handling of calls, all at the lowest possible cost.

 

Rock-Solid Reliability

The Five9 Outbound Virtual Call Center runs in our telecommunications-grade datacenter, and is attended by support staff around the clock. In addition to redundant network connections and power supplies, our fully-dedicated support team helps ensure that you maintain the maximum uptime and benefit from your Five9 call center solution.

 

Five9 Product Comparisons

  • Choose the Inbound Call Center when you need live agents to handle incoming calls.
  • Choose the Outbound Call Center when you need live agents to execute outgoing calling campaigns.
  • Choose the Auto Dialer when you need to high-speed, low-cost, mass delivery of messages to predefined calling lists, with our without live agent backup.
  • Choose the Virtual Call Center Suite when you want all of the above at bundle pricing.

Compare the features of our products

 

For More Information

Learn how First Funds used the Five9 predictive dialer to double agent productivity