Customer Support

Call Center Success

Five9 is dedicated to maximizing your productivity and profitability with our Virtual Call Center solutions. After all, we are only successful if you are successful.

Five9 Customer Support

Once you have completed Training and Implementation, you will be placed in the capable hands of Five9 Customer Support. The Customer Support team is staffed 24 hours a day, 365 days a year, with professionals with a 2 year average length of tenure. This team is dedicated to resolving all issues you may encounter with our Virtual Call Center solution.

There are three methods available for you to contact our Customer Support Team:

  • Customer Support Portal: You can create, update, and view cases online and search our knowledgebase via the Customer Support Portal, which is accessible from our website at www.five9.com/for_customers/support.htm.
  • Email: You can email us at cases@five9.com. This will automatically create a case with your problem description.
  • Telephone: For the fastest response, you can talk to our Five9 Customer Support Agents by calling (866) 553-1459 (International: (925) 218-2325). The average call wait time has been under 25 seconds for the past 6 months, which is exceptional in the Support industry.