Carl's Top 7 Reasons He's Unhappy With His Career As a Contact Center Headset


1. My on-premise system is a real pain - there is hardware everywhere and it's unreliable.

2. When I got this job it took weeks to get me set up and on the phone.

3. I have so much down time, I don't know what to do with myself.

4. I haven't left the place I work in years.

5. I've been listening to the same IVR and hold music since I've been here. I'm not sure they even know how to update that stuff.

6. I don't have many friends. Most people don't work here long.

7. My boss is quite comparable to a grumpy cat.


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