Customer/Digital Engagement

Collaborative Intelligence Enhances Customer Experience

Jeff Wartgow, VP, Product Management at Oracle, discusses his recent appearance at CX Summit EMEA.

Five9 Guest

How to Build Higher Education CX that Appeals to Gen Z

Customer/Digital Engagement

Leading higher education organizations that leverage the Five9 platform deliver a more personalized, reimagined experience to their student body.

Erin Wilson Dir., Technical Marketing

4 Post-pandemic Changes in Healthcare Communications

The pandemic forced a lot of change, including accelerating key changes in healthcare. Read on for four examples.

Jeff Woodland Director of Vertical Marketing

Are Sales and Service Friends or Foes?

Customer/Digital Engagement

Industry analyst Zeus Kerravala explains the importance of using data integrations to ensure the best possible customer journey.

Genefa Murphy Chief Marketing Officer

Grow Trust in Your Brand with Consistency & Predictability

The majority of consumers would rather go to the dentist than call customer support. Shep Hyken explains how to avoid being “the root canal of CX.”

Genefa Murphy Chief Marketing Officer

How Financial Organizations Can Improve the Lending Journey with AI

Friction in complicated buyers' journeys, like home loans, might feel inevitable. But with the right technology, it doesn’t have to be.

Erin Wilson Dir., Technical Marketing

Empowering Patients and Workers in the Next Era of Healthcare

As we emerge from the pandemic, a new empowered workforce has emerged with new supporting technologies to help drive success and enable operational excellence.

Nick Kagal, FACHE, FHIMSS Vice President of Marketing & Business Development, SpinSci

Nick leads marketing and business development for SpinSci, an innovative healthcare technology solutions provider focused on patient engagement. He's responsible for digital strategy, channel partnerships, lead generation strategy and pipeline development.

How SLED Agencies Can Improve Public Interaction

For the public, contacting state, local, or education (SLED) agencies has usually been a matter of finding the right number in a directory or navigating a lengthy list of IVR menu options only to reach a voice mailbox. As these agencies face the labor shortages and impacts of the Great Resignation, reaching a live person and getting answers can be even more frustrating.

Patrice DeLorey Director, Global Channel Development – SLED Vertical

Patrice manages partner relations within the State and Local Government and Education vertical for Five9 Sales and Marketing.

How AI will Shape the Future of Voice in CX

Whether it’s Siri, Alexa, or Cortana at home, or AI-powered virtual agents in the contact center, the way we interact and connect with each other and with companies now goes hand in hand with voice-based artificial intelligence.