Five9

Five9 is excited to announce our latest addition to the list of supported IPConnect options – our partnership with the Equinix Fabric.

Five9 is excited to announce our latest enhancement to the Five9 and Zendesk partnership: the Five9 and Zendesk Sell integration.

My educational journey has taught me that nothing is impossible. It taught me that integrity and hard work pay off, and that diversity makes the world a better place.

If you’ve ever worked in a contact center, you know that challenging customer behavior isn’t seasonal. But since October is a month of spooky and frightful things, we thought you might enjoy a few horror stories from the contact center realm.

I was the first woman on both sides of my family to graduate from college until well after I earned my degree in Industrial Engineering. Getting a degree in a male dominated field was not easy. There were many times I was the only woman in my classes, and the experiences I had when entering the workforce were similar.

I was first-gen in multiple ways for my family: the first one to graduate from college, to obtain a full scholarship and compete at a Division One collegiate program; the first of my family to co-found and run a non-profit immediately after under-grad; and the first to work in tech. With all these firsts, one of my major takeaways lies in the journey to college.

This year, our ERG for Black, Latinx, and Indigenous employees and allies, Blatinx, will be honoring the "National First-Generation Day" U.S. holiday through a blog series that recognizes First-Gen Five9ers’ stories and highlights how our team is full of relentless learners.

Five9 is in the process of rolling out a series of new Partner Certification Programs! These programs – and the accompanying partner badges that signify certification – will demonstrate to customers that our partners have met certification requirements across varying sales and service specializations.

You have a hefty list of choices when it comes to identifying ways to improve the experience for your customers. New interaction technologies, improved workforce management, better use of data — the technology is always evolving and providing new opportunities to explore and implement.

Five9 announces that they will not be moving forward with proposed acquisition by Zoom.