Since 2019, contact centers and customer-service functions had to quickly—and significantly—adapt as more of our daily lives moved to remote and online models. So, how did consumers rate their experiences?
We recognize the importance of building a go-to-market strategy that invests heavily in our partner ecosystem. At the pace of growth that Five9 is experiencing, our partner ecosystem is more vital than ever. Over the last year, we have listened to our partners and delivered. Our strategy is simple: align, amplify, and accelerate with our Five9 partners. We are better together.
Hosting a virtual event has some upsides, the biggest one is the fact that just because the dates for Five9 CX Summit have passed, it doesn’t mean the event is over. In fact, it lives on. For those of you who couldn’t attend but still want to be in the know about the world of contact centers and customer experience, here are the five moments to remember from CX Summit 2021.
This summer, the Five9 employee resource group BlatinX and several Five9 interns—Val Otazu, Theo Nunez, Mary Safowah, Megan Avalos, and Alondra Mendoza—teamed up to plan two fireside chats that were relevant and valuable to both communities.
At Five9, we frequently talk about people being the center of our business, and our marketing materials sell the virtues of the agent and customer experience gained through our software. But being immersed in the company of so many people who have recently overcome adversity, endured, and are now thriving together, made me recognize the value of individual relationships in business even more than before.   
Well, it’s Magic Quadrant time again and on August 9th, 2021, Gartner published their 2021 Magic Quadrant for Contact Center as a Service and we thank them for selecting Five9 as one of the elite providers amongst the large number of vendors out there in the CCaaS space.
We are proud to announce that Kelli McMillan, Five9 Global Partner Manager, is among the honorees included on the inaugural Channel Futures DE&I 101 list. The list recognizes national leaders, from diverse, multicultural backgrounds and industries, who are changing the face of telecom and IT through their words, actions, and leadership.
Rowan Trollope, Five9 CEO, states, "I believe the combination of Zoom and Five9 will be a game changer. Joining forces will create a transformative opportunity for two strong companies with complementary capabilities and shared values." More regarding the news that Five9 has entered into a definitive agreement to be acquired by Zoom in this blog post...
