CRM and Contact Center Software are two different software solutions that not only address disparate customer needs, but also work better together. However, there is often confusion about one versus the other; a survey conducted by Harris Interactive found that 87% of adults don't know the difference. So, where does one begin and the other end?
Well, here it is in simple terms:
Want to see the full infographic? Click here.
Want to dig even deeper? Download the CRM & Contact Center Software: Better Together Resource Guide here, which includes a list of recommended reading materials and blogs to follow.
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