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Exclusive Preview: The Multichannel Agent Challenge #FollowMeOnTweeter

Windy and Carl are back at it again! This time they've realized their contact centers need to be as connected as their customers - but Windy and Carl seem to have different understandings of what being "connected" really means. Watch the exclusive sneak peek trailer:  

Check out the full episode to see Windy and Carl's attempts at executing a multichannel strategy. Get the Video eBook Guide Practical/Tactical: A Guide to Maximizing Agent Efficiency: 650x250_SocialMedia_Ep3_Guide

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