This year we are celebrating National Customer Service Week by recognizing some of our rock star employees, our latest customer service achievements, and all while having some good ol' fun (hint: read on to learn about prizes you can win).
We consider all Five9 employees rock stars, but we'd like to recognize a few, who - according to our customers - went above and beyond to provide excellent customer experiences in 2014. Words from our Customers: Employee: Marinel Tayong, PS Support Specialist, Five9 "I could not be happier with Five9! Their product is the best I've come in contact with and is very easy to navigate your way through! My implementation manger is Marinel Tayong and not only is she very knowledgeable in all aspects of five9 she is quite computer savvy as well! She took the time and displayed great patience with me as a newbie to Salesforce! She made the integration process seem effortless and answered every question I had and made sure I was comfortable with uploading lists as that was my down fall! Overall I would rate my experience with Marinel 5 stars! She is a great asset to your team of professionals!" - Erin Simon COO of No Limit Tax Refunds
Employee: Gabby Balajadia, Implementation Manager, Five9 "I agree with the other people here AMAZING CUSTOMER SERVICE !!! And I hardly ever can say that about a company. I was working with Gabby Balajadia as my implementation agent and his support was simply outstanding. If we have a call scheduled he called 100% on time, always with a positive attitude and great knowledge of this complex system. Same thing with Matthew Spatcher my Account Exec. Glad we signed up with five9. You guys rock!!!" - Tony Taylor
Employee: Titonni Tomas , PS Implementation Support Specialist, Five9 "WOW! Mr. Titonni Tomas...PTG and SSLA could not have gotten this far without you! The Dialer Team loves you!" - Alex Long
Employee: Carl Chavez, Implementation Manager, Five9 "Five9 truly is the perfect option for any call center needs. Carl Chavez was my implementation manager for Five9 during the setup process. It was truly an amazing experience. The setup from start to finish was not only painless, but the service was exactly as promised and more than what we expected. Carl has been prompt and available to help us set up our call center experience to perfection. On behalf of myself and all of Global Geek Support we thank the Five9 family and Carl Chavez for their truly outstanding support and product." - Matthew Palliser COO of Global Geek Support
Employee: Jeffrey Gonida, Implementation Manager, Five9 "Five9 is amazing how they support their clients, and their product is the best by far, no one even comes close to how user friendly Five9's interface is...My implementation manager Jeff Gonida is a great teacher and shows more then enough patients to train a 1st time user...If all the personnel at five9 is half as good as Jeff, I can see why they are the largest in that space..." - Howard Miller
The 1st Annual PACE CXE Awards were announced this month, and Five9 earned the Innovation Award in the category of Social Media.
"We are thrilled to be recognized for our innovative social customer service solutions, and proud to be offering customers the ability to effectively manage overwhelming social channels. At Five9, we recognize the importance of each and every customer interaction, and strive to offer the tools needed for companies to interact seamlessly with their customers in new ways."
- Lance Fried, Senior Vice President Social and Mobile Applications, Five9
...And now for the fun stuff!
Photo Contest Send us pictures of how you and your colleagues are celebrating your National Customer Service Week! Mention us in your pictures on Twitter, Facebook, Instagram or Google+! The winners for each category will win a $25 gift card to Starbucks! Send in your pictures from any category all week and we'll select the winners on Friday.
Here are the categories:
Tasty Tuesday - Send us pictures of your grub! We know #custserv week is ALL about the potluck lunches and sweet treats, so show us what you've got!
Selfie Wednesday - Any selfie will do! At your desk, working from home, with your team, with your pets!
Anything Goes Thursday - Be creative... Send us pictures of how your company celebrates this extraordinary week.
And to all the customer service representatives, managers, and supervisors - Thank you from Five9!