Moving to the Cloud: How Contact Center Outsourcers Can Save Time and Money While Improving Agent Productivity
American Support, a US-based contact center outsourcer, initially employed an on-premise contact center system for outbound calls and a cloud solution for inbound calls. In this video, Matt Zemon, President & CEO of American Support, describes how moving to a single, blended cloud solution from Five9 saved the company time and money while improving agent productivity, post-call processes, and capacity for future innovation. To learn more about how American Support moved to a blended cloud solution, click here. Looking for more info about moving your contact center to the cloud? Get the Why Cloud Executive Brief or check out the Five9 Resource Center for Contact Center Outsourcers.