Preflight Training Tips for Social Customer Care - INFOGRAPHIC
By Edwin Margulies
Depending on the amount of incoming social traffic you are experiencing, it is probably fair to say you are not going to use native social media interfaces to engage with your customers. Too many posts getting lost in the mix, little to no data to draw conclusions from, the list goes on and on.
That's where social engagement solutions amplify your efforts, allowing you to hone in on the posts that matter most to your company. But before you jump in, consider seasoning your engagement platform. By following the steps in the infographic below, your social engagement team will experience a dramatic leap in productivity and your engagement solution will be ready to go.