Transforming Customer Experiences

Survey Results: How Contact Center Outsourcers Compete, Manage Staff and Work With Clients

Five9 recently surveyed leading, US-based contact center outsourcers, revealing interesting insight into how outsourcers compete, manage staff and work with clients. To review the survey data in more detail, scroll through the infographic below or download it here. BPO final1  

Five9 would like to thank everyone who participated in the contact center outsourcer survey, and we would like to congratulate Erin Blunt, the winner of the Sonos Play:1 wireless speaker -- thank you for participating and congratulations!

To learn more about how Five9 is helping hundreds of contact center outsourcers deliver superior customer experiences and optimize performance, click here.

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