Transforming Customer Experiences

The Evolution of the Contact Center: Part 3 of 5 [SLIDESHARE]

This year marks the 25th Anniversary of Enterprise Connect, an event that gathers the most qualified technology professionals and business decision-makers in one place focused specifically on contact center and general customer service tools. In honor of this milestone, Five9 has pulled together 25 key stages in the evolution of contact center technology, and what we expect the next significant advancements to be. Part Three: Internet Expansion From the 1980's through the 1990's, the introduction of the internet not only brought new channels for consumers to interact with companies, but also a plethora of internet based technologies for businesses. What's next for the contact center? Less complexity, more control. Hello cloud. Balance your need to contain costs and still maintain a great customer experience by leveraging the cloud for your contact center: 

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