By Paul Thomas, Managing Director EMEA
As I am gearing up for Salesforce World Tour London this week at London ExCel on Thursday, 19th May 2016, I am preparing to make the most of my time at this event. This jam-packed London Salesforce attraction with approximately 8,500 attendees has a busy agenda. I am excited to hear from executives, customers and product experts who will discuss and demonstrate to the attendee's how to transform your business.
For this event, Salesforce is promoting "set the stage to inspire and engage." This makes me think of how I will inspire and engage attendees at the event. With an endless amount of customer success stories, over 50 breakout sessions, hands-on training and live demos, there will be plenty of opportunities to inspire and engage.
Here are 3 things I expect to dive deeper into at the London tour:
1. How we can continually work seamlessly with Salesforce: Go-to market offerings to improve agent enablement and customer conversations.
2. How easy it is with today's modern contact center solutions to deliver a consistent customer experience - all powered by the cloud.
3. Why it is the appropriate time to move into the cloud and the benefits that surround this concept.
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