Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

5 Ways to Create Customer Loyalty – It’s Customer Loyalty Month!

Customer/Digital Engagement

April is International Customer Loyalty Month which is a month for companies and their employees to make an extra push to create loyal customers.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

More On The Positive Ties Between Good CX and Revenue

Five9

I wrote a few weeks ago about how good CX is tied to revenue gains. I firmly believe that and preach it to all my clients and anyone I ever work with.

Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.

Could Congress Force Call Centers to Stay in The US?

Cloud

Last month, Congress reintroduced a bill that could deter certain companies from sending call center jobs over seas. The United States Call Center Worker and Consumer Protection Act of 2017 would make certain offshoring call center companies ineligible for grants or guaranteed loans from the government.

Ben Noble

3 Reasons Why Customers Choose Five9, In Their Words

It starts with a vision. For Five9 our vision is “great customer experiences every time.” Every day our employees around the world focus on this vision and every action is based on our customers.

Five9

Real-Time Resolution for the Modern Contact Center

Events

How can businesses provide a great customer engagement experience that lets customers know that they are truly valued and that their time is respected?

Blair Pleasant

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of ucstrategies.com, an industry resource on the growing UC arena. She provides consulting and market research analysis on voice/data convergence markets, applications, and technologies, aimed at helping end-user and vendor clients both strategically and tactically. Prior to COMMfusion, Ms. Pleasant was Director of Communications Analysis for The PELORUS Group, a market research and consulting firm, and President of Lower Falls Consulting.

Customer Journeys Have a Starting Point, But Not an Ending Point

Customer/Digital Engagement

Netflix users, don’t you love when you sign on to your account and see a list of suggested shows to watch? For me, the shows are always right in line with what I enjoy watching.

Mayur Anadkat

When It Comes To Sales and Customer Service, Five9 is Winning

Five9

Here at Five9, we’re constantly driven by what innovations make our customers’ lives easier. Solving their challenges makes our jobs so rewarding.

Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.