Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Positive Customer Experience > Cost-Cutting Approach

Customer/Digital Engagement

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.

Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.

[Webinar] Cloud Contact Centers: Testing The Waters

Cloud

Your CIO understands these benefits at this point so here are some ideas for testing cloud options that leverage existing investments, rather than uprooting and forklifting them out.

Chris Miller

Chris Miller is the VP of Solution Consulting at Five9.

Five9 Recognized by the Stevie Awards as a Company of the Year!

Five9

We’re proud to announce that the 2017 Stevie International Business Awards recognized Five9 in the “Company of the Year” category.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Does The Customer See Your Business In The Same View As You?

Customer/Digital Engagement

Businesses say that they deliver omnichannel functionalities. But in fact, they just do multichannel.

Sabine Winterkamp Vice President of International Marketing

Moving to the Cloud: A Glimpse Inside the Board Room

Cloud

Join renowned industry analyst Sheila McGee-Smith and Five9 CX marketing guru Darryl Addington as they discuss how to turn your tired, ‘90s, premises-based call center operation into a vibrant, digitally-transformed customer experience hub for your company.