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Five9 University Training Programs

Set Up Your Teams for Success with Training

Five9 University provides engaging training to help you get the most out of your Five9 solution, get up to speed quickly, and achieve results.

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Five9 University Builds a Foundation for Success

During implementation, leverage Five9 University's contact and call center training programs to train your staff on the use of Five9 services.

Get training in delivery modes suitable to your organization's learning needs — from basic self-help overviews to advanced, interactive instructor-led classes. Through Five9 University, users can hone their skills and become subject matter experts in using the Five9 solution.

Five9 University also provides contact center certifications so your teams can prove their knowledge of key elements. Access Five9 University training software using your Five9 login or contact your Account Manager for more information.

Through Five9 University users can hone their skills and become subject matter experts in operating the Five9 solution.

Five9 University: A Total Training Program

  • Online Training

    Online training is a suite of eLearning training videos covering core applications and integrations. The content consists of short modules categorized by role, allowing you to quickly find topics of interest or view courses from beginning to end. The online training includes Administrator assessment exams to test your Five9 knowledge.

  • Training Webinars

    Training webinars cover introductory content for learners who need a quick overview or as a lead-in to more advanced training. Participate with access to a trainer in group sessions where questions are encouraged.

  • Instructor-Led Training Courses

    Take your training and contact center knowledge to the next level by attending instructor-led training classes. The interactive, hands-on approach in a small class setting helps solidify concepts and demonstrates the practical how-to that you need to maximize your Five9 solution.

  • Train-the-Trainer

    Train-the-Trainer sessions during implementation provide your training staff with a foundation for conducting end-user/agent training, including customizable training materials.

  • Custom Training

    We offer direct training to your agents and supervisors and various adoption services for enabling your teams. We will work with you to identify the right training or customized materials to meet your needs. This training is tuned for your employees and contact center ecosystem.

     
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Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers
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Customer-first

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio
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Completely-customizable

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards
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Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services
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99996

Bringing Joy to CX

Rethink your customer experience capabilities with the cloud. Five9 elevates both the customer and agent experiences by enabling your workforce with AI and evolving the contact center through an open platform and powerful product suite.

Customer First

Image
Customer-first

Achieve business success with our results-focused approach to sales, implementation, and service.

Prioritize Your Customers

Completely Customizable

Image
Completely-customizable

Adopt the cloud contact center to meet your business needs – not the other way around.

Explore Our Portfolio

Always Innovative

Image
Always-innovative_661x373.jpg

Analysts consistently recognize Five9 for its solutions and success as a cloud solution provider.

See Our Awards

At Your Service

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99996

Rely on our team to help you achieve continued success in an ever-evolving environment.

See Professional Services

Call 1-800-553-8159 for More Information