Five9 Connectivity Assessment Test

Step-By-Step Guide:

  1. Please disable the WiFi connection on your computer and plug an ethernet cable into your network before running the test below
  2. Enter the Client Name
  3. Choose your Five9 Datacenter
  4. Click "Start Assessment" to begin testing
Client Name*:
Five9 Datacenter:
Start Assessment
* required field
Color Codes Measurement Metrics Sound Quality at the receiving end
Jitter
(msec)
Latency
(msec)
Packet Loss MOS Score
Green < 30 < 100 < 2% >= 3.6 Perfect-to-Fair
Yellow 30.1 - 49 100 - 150 2.1% - 4.9% 3.2 - 3.5 Fair
Red > 50 > 151 >= 5% < 3.2 Annoying-to-Very-Annoying
Bandwidth per agent: 128Kbps or 0.128Mps