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What Is Active And Waiting Calls?

It's no secret that keeping track and finding the right balance between active and waiting calls is essential to the success of a dynamic and results driven call center. It's like to trying to keep plates spinning above your head. Five9 will not only keep those plates in the air, but will allow you to master responding to your customers proactively and create a differentiated customer experience.

Five9 Automatic Call Distribution (ACD) software is designed to be easy to use. It's so intuitive that non-technical business users can configure it, yet it has all the sophisticated routing features that any size company requires.

Five9 Call Center Software enhances agent productivity and helps balance the active and waiting calls with:

  • Smart Dialers - Know when agents will be available to attend to new customers and reduce time spent dialing and waiting for no-answers
  • Intelligent Routing - The Five9 software routes calls to the right agent based on IVR selections, customer history, agent availability, and more
  • On Screen Caller Info - Screen pops show agents who they are talking to and give them the customer history without wasting time on preliminaries

Deliver your customers to the right resource at the right time using the intelligent multichannel routing capabilities of Five9. Get immediate access to pricing by calling 1-800-553-8159 or submit "Get Info" request to have a Five9 expert contact you with more information.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Call 1-800-553-8159 for More Information