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Advanced Call Center Technology

Advanced Call Center Technology Best Practices

Everyone realizes that keeping on top of technology today is a big challenge. Our world moves at warp speed and communication, while key to successful business, is changing ever more quickly. What is a smart company to do?


When considering how rapid changes apply to advanced call center technology, you must take a good look at Five9. Why? Because we have our heart on the pulse of constant change, and have for more than 15 years. Over 2,000 global call centers take advantage of our expertise. They benefit from our optimization of 3 billion customer interactions per year. Five9 solutions are:

  • Easy
  • Fast
  • Reliable
  • Affordable 
  • Secure

Take advantage of the best practices in advanced call center technology. Contact Five9 today to learn more about how our solutions can work for you, by submitting request with "Get Info."

Advanced Call Center Technology

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information