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What Is The Agent Turn Over Rate

Solve the Agent Turn over Rate Issue with Five9

You value your call center agents. Turn over in contact centers, and managing that turnover rate, is just a fact of life. Taking steps to reduce agent turnover allows managers to lead the call center efficiently. With accurate forecasting that helps you predict future call volumes, identify trends, handle times, and staffing requirements - Five9 ensures your agents are stress-free.

Five9 reduces agent turnover rates by helping you obtain the best agent coverage for your contact center with the least resources while also achieving key performance indicator (KPI) goals. With advanced forecasting and scheduling tools, Five9’s workforce management solution optimizes all your call center internal operations and workforce planning activities.

With the Five9 Workforce Management solution:

  • Decrease staffing costs
  • Enhance agent satisfaction
  • Improve customer satisfaction by better serving your customers

To learn how Five9 can reduce agent turnover rates, and make a significant difference in your call center today, click on "Get Info."

What Is The Agent Turn Over Rate

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information