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Attendance Tracking

Maximize Contact Center Performance with Real-time Attendance Tracking

Agent performance is critical to the success of contact centers. Supervisors need to have the right set of tools for attendance tracking, performance measurement, and reporting, in order to drive business success. To monitor and measure key contact center statistics, get Five9.

Five9 helps you leverage the power of its Virtual Contact Center, to run staffing tasks in the cloud environment. Our Workforce Management tool is designed to help contact center administrators manage agent requests, schedule changes, time-off, vacations, etc. Using simple drag-and-drop scheduling options, administrators can track attendance, view the availability of individual agents, schedule meetings, broadcast changes in schedule, etc.

Key features of our Workforce Management solution

  • Forecasting—To predict future call volumes and agent staff level requirements
  • Scheduling—To create agent schedules based on call volume and forecasted headcount
  • Adherence— To measure and monitor agent schedules in real time (using attendance tracking and their leave details)

Five9’s Workforce Management software uses NICE Systems - the providers of intent-based solutions. We capture and analyze agent interactions, to improve business performance and operational efficiency. To learn more about our services, call us today at 1-800-553-1859 or click on "Get Info."

Attendance Tracking

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information