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Attendance Tracking

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Maximize Contact Center Performance with Real-time Attendance Tracking

Agent performance is critical to the success of contact centers. Supervisors need to have the right set of tools for attendance tracking, performance measurement, and reporting, in order to drive business success. To monitor and measure key contact center statistics, get Five9.

Five9 helps you leverage the power of its Virtual Contact Center, to run staffing tasks in the cloud environment. Our Workforce Management tool is designed to help contact center administrators manage agent requests, schedule changes, time-off, vacations, etc. Using simple drag-and-drop scheduling options, administrators can track attendance, view the availability of individual agents, schedule meetings, broadcast changes in schedule, etc.

Key features of our Workforce Management solution

  • Forecasting—To predict future call volumes and agent staff level requirements
  • Scheduling—To create agent schedules based on call volume and forecasted headcount
  • Adherence— To measure and monitor agent schedules in real time (using attendance tracking and their leave details)

Five9’s Workforce Management software captures and analyzes agents interactions, to improve business performance and operational efficiency. To learn more about our services, call us today at 1-800-553-1859 or click on "Get Info."

Attendance Tracking

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

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Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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