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Average Abandonment Rate

Reduce Call Abandonment Rate With Five9

Abandonment rates are primarily due to the fact that call centers are being asked to do more with less while facing increasing call volumes. Each abandoned call reduces First Call Resolution (FCR) rates. More importantly, they becomes a bad first impression for your potential customer. Partner with Five9 to dramatically reduce abandonment rates.

The Five9 platform provides your contact center with the tools to run a results-focused contact center in the cloud. Combine Workforce Management with Quality Management features to ensure the best agents are placed in the best positions.

With Five9:

  • Reduce call wait times and increase first-call resolution
  • Supervisors and managers can easily monitor and record customer calls
  • Evaluate and train agents to ensure they reach their potential
  • Intelligently schedule and deploy staff

Reduce average abandonment rates and improve call center performance with Five9. Let's do it. Call 1-800-553-8159, or just submit "Get Info," to talk with an expert. 

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information