What Is The Average After Call Work Time

What is the Average after Call Work Time and How Can it be Improved?

After call work time (ACWT) is a component of call handle time that deserves managerial attention. If agents spend more than 20-30 seconds performing call wrap up tasks, there may be an efficiency problem jeopardizing agent productivity. After call work takes up as much as one-third to one-half as long as the average call. Successful teams want to leverage and utilize this precious time to enhance agent performance. Partner with Five9 to make this a reality.

Five9 is today's leading provider of cloud-based contact center software that offers reliable, secure, scalable management tools. Five9 will enable businesses increased agent productivity, exceptional customer experiences, and deliver tangible results.

With Five9 Connect™ agents:

  • Easily initiate chats with customers through multiple touch points
  • Enhance the number of live interactions each agent can facilitate
  • Seamlessly transfer chats to other agents
  • Easily understand the context of the chat request

Time is money! Reduces average after call work time with Five9. Get immediate access to an expert or a quote by clicking "Get Info," or call us at 1-800-553-8159 to learn more.

What Is The Average After Call Work Time

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information