After call work time (ACWT) is a component of call handle time that deserves managerial attention. If agents spend more than 20-30 seconds performing call wrap up tasks, there may be an efficiency problem jeopardizing agent productivity. After call work takes up as much as one-third to one-half as long as the average call. Successful teams want to leverage and utilize this precious time to enhance agent performance. Partner with Five9 to make this a reality.
Five9 is today's leading provider of cloud-based contact center software that offers reliable, secure, scalable management tools. Five9 will enable businesses increased agent productivity, exceptional customer experiences, and deliver tangible results.
With Five9 Connect™ agents:
Time is money! Reduces average after call work time with Five9. Get immediate access to an expert or a quote by clicking "Get Info," or call us at 1-800-553-8159 to learn more.
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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
Managing a call center can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact center best practices. You get immediate...
Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...
Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.
The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…
Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...
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