What Is The Average After Call Work Time

What is the Average after Call Work Time and How Can it be Improved?

After call work time (ACWT) is a component of call handle time that deserves managerial attention. If agents spend more than 20-30 seconds performing call wrap up tasks, there may be an efficiency problem jeopardizing agent productivity. After call work takes up as much as one-third to one-half as long as the average call. Successful teams want to leverage and utilize this precious time to enhance agent performance. Partner with Five9 to make this a reality.

Five9 is today's leading provider of cloud-based contact center software that offers reliable, secure, scalable management tools. Five9 will enable businesses increased agent productivity, exceptional customer experiences, and deliver tangible results.

With Five9 Connect™ agents:

  • Easily initiate chats with customers through multiple touch points
  • Enhance the number of live interactions each agent can facilitate
  • Seamlessly transfer chats to other agents
  • Easily understand the context of the chat request

Time is money! Reduces average after call work time with Five9. Get immediate access to an expert or a quote by clicking "Get Info," or call us at 1-800-553-8159 to learn more.

What Is The Average After Call Work Time

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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

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Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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