What Is The Average After Call Work Time

What is the Average after Call Work Time and How Can it be Improved?

After call work time (ACWT) is a component of call handle time that deserves managerial attention. If agents spend more than 20-30 seconds performing call wrap up tasks, there may be an efficiency problem jeopardizing agent productivity. After call work takes up as much as one-third to one-half as long as the average call. Successful teams want to leverage and utilize this precious time to enhance agent performance. Partner with Five9 to make this a reality.

Five9 is today's leading provider of cloud-based contact center software that offers reliable, secure, scalable management tools. Five9 will enable businesses increased agent productivity, exceptional customer experiences, and deliver tangible results.

With Five9 Connect™ agents:

  • Easily initiate chats with customers through multiple touch points
  • Enhance the number of live interactions each agent can facilitate
  • Seamlessly transfer chats to other agents
  • Easily understand the context of the chat request

Time is money! Reduces average after call work time with Five9. Get immediate access to an expert or a quote by clicking "Get Info," or call us at 1-800-553-8159 to learn more.

What Is The Average After Call Work Time

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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

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CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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