Average Handle Time

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Improve Average Handle Time and Deliver Great Customer Support

Average Handle Time (AHT) is the average duration of one call center transaction including: initiation of the call, any hold time, talk time, and follow up. This metric is crucial to determine agent productivity, forecast call volumes, and creating staffing and training requirements.

Five9 will maximize average handle time as the cloud contact center software leader trusted by 2000+ customers worldwide. We offer a complete set of integrated capabilities that aim to increase your contact center performance and productivity.

Five9 functions include:

  • Inbound – Includes routing options and automated response capabilities
  • Outbound – Includes automated dialer options to empower sales, marketing, and other collection agencies
  • Multichannel – Includes apps that enable agents to move seamlessly between email, voice calls, social media, mobile care, and, live chat
  • Workforce optimization – Includes actionable insights from root cause analysis on call center operations

Control your average handle time to exceed customer expectations while keeping pace with your business using Five9. Call us at Phone 1-800-553-8159, or click on "Get Info," to talk to an expert or receive a free quote. 

Average Handle Time

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All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

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