Average Handle Time (AHT) is the average duration of one call center transaction including: initiation of the call, any hold time, talk time, and follow up. This metric is crucial to determine agent productivity, forecast call volumes, and creating staffing and training requirements.
Five9 will maximize average handle time as the cloud contact center software leader trusted by 2000+ customers worldwide. We offer a complete set of integrated capabilities that aim to increase your contact center performance and productivity.
Five9 functions include:
Control your average handle time to exceed customer expectations while keeping pace with your business using Five9. Call us at 1-800-553-8159, or click on "Get Info," to talk to an expert or receive a free quote.
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Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.
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Five9 resource library has rich materials for contact center managers, customer service, IT professionals…etc. Stay updated with the technology, best practices, or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.
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Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...
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