Average Handle Time

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Improve Average Handle Time and Deliver Great Customer Support

Average Handle Time (AHT) is the average duration of one call center transaction including: initiation of the call, any hold time, talk time, and follow up. This metric is crucial to determine agent productivity, forecast call volumes, and creating staffing and training requirements.

Five9 will maximize average handle time as the cloud contact center software leader trusted by 2000+ customers worldwide. We offer a complete set of integrated capabilities that aim to increase your contact center performance and productivity.

Five9 functions include:

  • Inbound – Includes routing options and automated response capabilities
  • Outbound – Includes automated dialer options to empower sales, marketing, and other collection agencies
  • Multichannel – Includes apps that enable agents to move seamlessly between email, voice calls, social media, mobile care, and, live chat
  • Workforce optimization – Includes actionable insights from root cause analysis on call center operations

Control your average handle time to exceed customer expectations while keeping pace with your business using Five9. Call us at Phone 1-800-553-8159, or click on "Get Info," to talk to an expert or receive a free quote. 

Average Handle Time

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Workforce Optimization Solutions

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Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

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