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Average Handle Time

Improve Average Handle Time and Deliver Great Customer Support

Average Handle Time (AHT) is the average duration of one call center transaction including: initiation of the call, any hold time, talk time, and follow up. This metric is crucial to determine agent productivity, forecast call volumes, and creating staffing and training requirements.

Five9 will maximize average handle time as the cloud contact center software leader trusted by 2000+ customers worldwide. We offer a complete set of integrated capabilities that aim to increase your contact center performance and productivity.

Five9 functions include:

  • Inbound – Includes routing options and automated response capabilities
  • Outbound – Includes automated dialer options to empower sales, marketing, and other collection agencies
  • Multichannel – Includes apps that enable agents to move seamlessly between email, voice calls, social media, mobile care, and, live chat
  • Workforce optimization – Includes actionable insights from root cause analysis on call center operations

Control your average handle time to exceed customer expectations while keeping pace with your business using Five9. Call us at Phone 1-800-553-8159, or click on "Get Info," to talk to an expert or receive a free quote. 

Average Handle Time

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information