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Average Speed of Answer

What is the Average Speed of Answer?

The average speed of answer (ASA) is a call center metric measuring the amount of time it takes to answer calls. This includes the customer waiting time in a queue. Empower your agents with the best tools to reduce customer churn and increase revenue. Give your contact center the advantage of Five9.

Five9 provides the best services for your unique requirements based on past center performance statistics. When using our cloud based service, average speed of answer is greatly reduced. That means agents can spend more time with clients which in turns leads to satisfied customers.

Leverage Five9 for:

  • Increased Productivity – Automated dialing detects and filters busy signals, fax machines, voicemail, disconnected lines, and no-answers
  • Greater Precision – Less agent idle time, improved productivity, and increased ROI
  • Multiple Dialing Modes – Control dialing rates up or down by choosing between Predictive, Power, Progressive, or Preview Dialing modes

The Five9 Predictive Dialer, based on patented innovative technology, delivers productivity gains of more than 300%. Call us today at 1-800-553-8159 to speak to an expert. Click on "Get Info" for a free customized quote. 

Average Speed of Answer

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information