Average Speed of Answer

What is the Average Speed of Answer?

The average speed of answer (ASA) is a call center metric measuring the amount of time it takes to answer calls. This includes the customer waiting time in a queue. Empower your agents with the best tools to reduce customer churn and increase revenue. Give your contact center the advantage of Five9.

Five9 provides the best services for your unique requirements based on past center performance statistics. When using our cloud based service, average speed of answer is greatly reduced. That means agents can spend more time with clients which in turns leads to satisfied customers.

Leverage Five9 for:

  • Increased Productivity – Automated dialing detects and filters busy signals, fax machines, voicemail, disconnected lines, and no-answers
  • Greater Precision – Less agent idle time, improved productivity, and increased ROI
  • Multiple Dialing Modes – Control dialing rates up or down by choosing between Predictive, Power, Progressive, or Preview Dialing modes

The Five9 Predictive Dialer, based on patented innovative technology, delivers productivity gains of more than 300%. Call us today at 1-800-553-8159 to speak to an expert. Click on "Get Info" for a free customized quote. 

Average Speed of Answer

Talk to a Five9 expert or get a quote

All fields required.
By submitting this form you are agreeing to Five9's Privacy Policy and Terms & Conditions.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Industry Leading Cloud Call Center Software

Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. And everything is automatically logged to your CRM.

Workforce Optimization Solutions

Managing a call center can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact center best practices. You get immediate...

Call Center Management Software Guide

Smaller office space. Managing one of these facilities can be difficult, but support staff is necessary to make sure that quality performance is being maintained. Managers also need to provide an atmosphere of community and exercise communicative skills to keep each employee informed of the...

Five9 Contact Center Resources Library

Five9 resource library has rich materials for contact center managers, customer service, IT  professionals…etc. Stay updated with the technology, best practices,  or learn. Five9 resource library has a large collection of business success cases, whitepapers, datasheet, webinars, demo video…etc. that will meet your needs.

Five9 Blog

The Five9 blog shares the latest on Five9, customer service news, digital transformation and the future of the contact center. Subscribe today to stay up to date on the latest trends impacting the customer experience and contact center industries. Learn more…

CRM Integration

Five9 provides robust pre-built integrations with leading CRM solutions — Salesforce, Oracle, Microsoft, Zendesk, NetSuite, and Velocify — so that agents have the information they need to make customers happy. Use a different web-based CRM? No problem. Five9’s Agent Desktop Toolkit offers a rich, extensive framework of REST APIs, reference UIs, and...

Call 1-800-553-8159 for More Information