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Average Time On Queue

What is the Average Time On Queue?

Nobody likes to be put on hold. Customers waiting in queues is one of the biggest challenges of a contact center. Every contact center aims at reducing call wait time and abandonment rates while increasing first-call resolution. How can a contact center reduce the average time on queue? Partner with Five9 to find out.

Five9's web-based infrastructure and sophisticated routing capabilities helps you close the gap between your service goals and the actual service experience delivered. Positively impact customer loyalty and the bottom line with enhanced calling practices. Five9 empowers businesses and eliminates the barriers that hinder communication to maximize productivity.

The Five9 Advantage includes:

  • Intelligent Routing – Connect customers to the right resource at the appropriate time using the intelligent multichannel routing capabilities
  • Flexible Routing Strategies - Create virtually any routing scenario in a few minutes with easy-to-use drag and drop icons
  • No Boundaries - Five9 ACD finds the best available agents wherever they’re located- regardless of whether you have one contact center, multisite contact center operations, or distributed at-home agents

Reduce the average time on queue at your contact center, call Five9 today at 1-800-553-8159 or click on "Get Info" for Ballpark pricing now. It's affordable, scalable and worth every last penny.

Average Time On Queue

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information