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Back Office Solutions

Cloud-based Back Office Solutions

It is the mission of every contact center supervisor to maximize the efficiency of back office work, while optimizing costs. To achieve optimal agent coverage and drive bottom-line growth, you need robust workforce automation tools, and Five9 has the solution.

Five9 offers smart back office solutions that are cloud-based and powered by NICE Systems. Using Five9, you can:

  • Determine the right number of agents for your contact center operations
  • Minimize overtime and maximize agent efficiency
  • Generate accurate forecasts of traffic volume
  • Successfully manage change in schedule, agent attrition, etc.

By automatically collecting key metrics like Automatic Call Distribution (ACD), and other outbound dialer data, Five9 lets you better align resource needs with your contact center’s calling patterns. To ensure higher service levels, and customer satisfaction, using real-time insights into agent activities, partner with Five9 back office solutions. Click on "Get Info" for a quick quote or to talk to an expert. You can also call us to schedule a demo to see Five9 in action at 1-800-553-8159.

Back Office Solutions

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information