All call center managers must measure and monitor the team performance. Your business needs to take fast and proactive steps for successful problem resolution. What are the benefits of a call monitoring system?
Five9 is the leader in efficient solutions for call center management operations. With our workforce management tools and quick set up, you will monitor your agents and easily measure key statistics. Five9 reporting software tools allow you to:
- Have Insights into all current trends
- Quickly view areas needing improvment
- Automate reports with — tabs, charts, graphics, or spreadsheets
- Create custom reporting – tailored for your needs with up-to-date information
- Obtain live and historic data performance statistics
- Monitor and coach agents using supervisor specific applications
Implement a state-of-the-art call monitoring system with straight forward tools and Five9. Read our informative case study, then call us at 1-800-553-8159.