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Benefits Call Monitoring

Benefits of Call Monitoring Tools

All call center managers must measure and monitor the team performance. Your business needs to take fast and proactive steps for successful problem resolution. What are the benefits of a call monitoring system?


Five9 is the leader in efficient solutions for call center management operations. With our workforce management tools and quick set up, you will monitor your agents and easily measure key statistics. Five9 reporting software tools allow you to:


  • Have Insights into all current trends
  • Quickly view areas needing improvment
  • Automate reports with — tabs, charts, graphics, or spreadsheets
  • Create custom reporting – tailored for your needs with up-to-date information
  • Obtain live and historic data performance statistics
  • Monitor and coach agents using supervisor specific applications 


Implement a state-of-the-art call monitoring system with straight forward tools and Five9. Click on "Get Info" or call us at 1-800-553-8159 today.

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information