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Best Contact Manager

Five9 For The Best Contact Managers

To deliver high standards of service to customers, a good contact manager must make effective and efficient use of statistics, and multiple key performance indicators to measure performance. This is why even the best contact manager relies on Five9.

Five9 provides real-time contact center statistics using visual and configurable applications. With effective monitoring, and measurement of key metrics, Five9 eliminates all performance bottlenecks to successfully improve operational efficiency.

With the Five9 Reporting software, you get:

  • Robust customization and graphical capabilities
  • Real-time statistics through the Five9 Supervisor Application
  • Real-time dashboards for easy monitoring and alerting
  • Customizable reports based on business best practices

Providing both real-time and historical insights from contact center best practices, the Five9 also allows supervisors to choose relevant alerts and multiple performance metrics.

Get accurate real-time insights into the performance of your contact center with Five9 Reporting. Submit your info on quick form and click "Get Info" or  contact us at 1-800-553-8159

Best Contact Manager

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information