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Best Help Desk Software

Five9 – The Best Help Desk Software

You need to schedule agents with specific skill sets at appropriate times to ensure quality service delivery at crucial times. Help Desk Software enables your contact center agents to manage their daily call requests from a centralized location. To maximize the efficiency of your contact center, get the best help desk software. Get Five9.

With rich reporting tools, and trend analysis of contact-center data, Five9 also allows managers to monitor and record customer calls. When you evaluate and train agents right, you help them to reach their own potential. Happy agents with great tools close deals. Five9 offers intuitive Workforce Management tools that give you the ability to manage your agents and their schedules with amazing efficiency.

Supervisors seamlessly manage:

  • Challenging and complex tasks such as schedule management, adding seats, and adjusting shift schedules
  • Ramp up or down staff strength to keep performance levels high

Five9 facilitates faster time-to-market and improved ROI. To work with best help desk software out there, call us today at 1-800-553-8159 or simply click on "Get Info" and we will contact you with a quote and more detailed information. 

Best Help Desk Software

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information