Bi Apps

Measure & Monitor Contact Center Operations with BI Apps

Business Intelligence (BI) plays a crucial role in delivering consistent customer experiences, and improving employee performance.

Five9 offers smart apps that deliver business intelligence and key contact center statistics, while providing operational insights for process improvement. Five9’s reporting solution offers real-time visual tools to optimize the performance of your contact center.

Key features of Five9 Reporting Solution

  • Real-time statistics for agent supervision
  • Dashboards for real-time monitoring and sending alerts
  • Historical reports based on industry’s best operational and business practices
  • Robust graphical and customization capabilities

Since a contact center’s inbound traffic is constantly fluctuating, your outbound lists and the agent workforce is also continually evolving. Five9 helps you accurately forecast needs for the contact center environment, by delivering comprehensive reporting data and insights. You can export Five9 data into other BI apps for performing detailed analysis, as well.

For a comprehensive view of your contact center with a fully integrated reporting application, get Five9.

Bi Apps

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information