BI Systems

Seamless Integration with BI Systems for High-End Analytics

Business Intelligence (BI) systems play a key role in the success of a contact center. From assessing daily operations, analytical processing, to reporting real-time trends, and analytics, BI systems cover end-to-end call center workflow processes.

Five9 gives you the insights required to optimize your contact center. It encompasses a robust supervisor application, easily configurable dashboards, and historical reports with graphical customization and capabilities.

Get the Five9 Advantage

  • Get a comprehensive set of real-time contact center statistics
  • Includes a variety of alerts for a variety of interaction and performance metrics
  • An intuitive visual design with minimum clicks required to set thresholds and view real-time data

Five9 is easy to set up. You can create personalized dashboards in minutes – no need for any training or IT assistance. Reports can be viewed in tabular or graphical format, or exported to Excel and other BI systems - when solving a particular problem or issue.

Want to know more? Call us at 1-800-553-8159.

BI Systems

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information