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Business Intelligence (BI) Systems

Business Intelligence (BI) systems play a key role in the success of a contact center. From assessing daily operations, analytical processing, to reporting real-time trends, and analytics, BI systems cover end-to-end call center workflow processes.

Five9 gives you the insights required to optimize your contact center. It encompasses a robust supervisor application, easily configurable dashboards, and historical reports with graphical customization and capabilities.

Get the Five9 Advantage

  • Get a comprehensive set of real-time contact center statistics
  • Includes a variety of alerts for a variety of interaction and performance metrics
  • An intuitive visual design with minimum clicks required to set thresholds and view real-time data

Five9 is easy to set up. You can create personalized dashboards in minutes - no need for any training or IT assistance. Reports can be viewed in tabular or graphical format, or exported to Excel and other BI systems - when solving a particular problem or issue.

Want to know more? Call us at 1-800-553-8159.

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.


Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

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About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Call 1-800-553-8159 for More Information